Now this is a corporate culture to be proud of! We recently read the new business best seller “Contagious: Why Things Catch On" by Jonah Berger. One of his stories showcased the power of customer service and how a Zappos employee took ownership of a customer complaint. Because the employee was empowered to solve the problem and went the extra mile to connect with the shopper, that complaint turned into a customer for life. Not only did we read this, but we lived the same treatment recently as you can see in the note pictured here. Are you empowering your employees to make lasting impressions on your customers?#zappos #takingownership
